Refund & Cancellation Policy

1. All bids are final

FirstSpot is a pay-to-rank leaderboard. When you place or raise a bid, your listing's rank updates immediately — you receive exactly what you paid for the moment the payment succeeds. For that reason, all bids are final and non-refundable.

Being outbid by someone else is the whole point of the game, not a fault in the service — so it is not grounds for a refund. Paying a higher amount is the only way to move back up.

2. When we do refund

We will review and, where appropriate, refund payments in these cases:

• Duplicate or accidental charges — you were charged more than once for the same bid.
• Failed placement — your payment was taken but a technical error meant no listing or rank change was applied.
• Refunds required by law.

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take up to 5–10 business days for the amount to appear.

3. How to request a refund

If you think one of the cases above applies to you, email hello@firstspot.lol within 7 days of the payment, with the date, amount, and the link you submitted. We'll investigate and respond within a reasonable time.